Deliveries are made via a number of methods, including Auspost, Fastway, TNT, Couriers Please and others, depending on the goods, location, and sometimes the specific requirements by the customer.
Deliveries to job sites are available and can be done by pre-arrangement.
A flat fee of $15 + gst is charged on all deliveries, and orders with total value over $200 + gst will be delivered free of charge.
Cash On Deliver option is only applicable to regular corporate customers based in Sydney Metro.
We try our best to ship your orders out as soon as possible. Depending on where you are situated, you will receive your order in about 3 - 8 days. Please note that some of the items, especially the high end products, are custom made and do require assembly and therefore could take long time to be shipped out. Since these items are generally project based, we will inform you of the likely lead time prior to your placing the order.
Products marketed on Light & Gear website, in addition to meeting relevant Australian standards and requirements, are made to high quality standards. In unlikely situations where products are DOA (dead on arrival) or become faulty within warranty period, we are glad to supply replacement or have the faulty products repaired or rectified. A Goods Return Authorisation (GRA) code should be obtained prior to any arrangement of return being made. In the case of DOA, goods must be returned in the original packaging.
In addition to manufacturers' fault, returns may also be accepted within 30 calendar days of receipt of goods, subject to 1) goods are returned in unused condition and original packaging;2)Return approval obtained prior; 3) return freight payable by customer; 4) 25% restocking fee applicable.
All customised products and products acquired for customers specific requirements are expressly excluded from returns.